• Driver's license or identification card must not be expired more than 2 years.
• Must have your driver's license or identification card or first name, last name, date of birth, and the last 4 digits of SSN.

A temporary driver's license or identification card will print at the kiosk. Your official driver's license or identification card will be mailed to your address on file with the Georgia Department of Driver Services.

If your Georgia driver’s license has been expired for less than two years, you can renew normally without having to retest. However, if your Georgia driver's license has been expired for two years or more; and you do not hold a valid out-of-state license, you must pass the following tests to obtain a Class C license:

• Road sign test;
• Road rules test;
• Actual driving test;
• Eye test

Additional testing may be required to obtain a Class M, B, or A license. If your Georgia driver's license has expired, but you hold a valid out-of-state license, you must pass an eye test to obtain a Class C License.

Yes, the kiosks can scan ID barcodes. If your barcode cannot be read, you may manually enter your information in on the touchscreen.

The kiosks can typically still read worn IDs, however if your ID barcode is no longer readable, you may need to manually enter your data.

If you need to update your address on you GA Driver's License or ID you can change your address online (https://dds.georgia.gov), in person at a DDS Customer Service Center (CSC), or by downloading the DDS 2 GO Mobile App. You cannot currently update your address at a kiosk.

Individuals who are not able to verify their identity at a kiosk may complete their transactions by going online (https://dds.georgia.gov), visiting a DDS Customer Service Center (CSC) in person, or downloading the DDS 2 GO Mobile App.

• There may be a mismatch in your addresses if you've recently moved
• Your DDS record may contain an error or typo
• The information you submitted for the transaction may contain an error/typo
• A recent name change may not have updated in the DDS systems
• Your information may be expired or was not updated in the DDS system of record
• Your kiosk photo may be too different from the image on record at the DDS if the DDS image is quite old, or there are significant changes to your physical appearance

ITI takes a current photo of your face and the data gathered at the kiosk and verifies it against the Georgia Department of Driver Services system of record. ITI takes special care and utilizes a variety of security measures to protect your identity and secure each transaction with Georgia Department of Drivers Services.

The transactions protected by identity verification are transactions that, if performed by someone besides you, could lead to fraud and identity theft. We capture a photo of your face to verify that the person attempting to perfom one of these secure transactions is in fact who they say they are. This important measure enables you to securely interact with the DDS without visiting the DDS, ensuring others can't transact as you, changing or gaining access to your personal information thus helping to prevent fraud and protect your identity from theft.

Visit our private policy to learn more.

We limit data capture to the essential information required for processing a transaction chosen by the individual utilizing the kiosk. The captured data is exclusively accessible to the State DMV and is never retained by ITI, nor utilized for any purposes beyond the customer selected transaction. We never engage in the sale or sharing of your data with third parties.

ITI does not save/retain your personal information or photograph in order to protect your identity and privacy. Each transaction will require that you complete the identity verification process.

Kiosks currently do not support use of mobile or digital driver's license. Currently, you can scan the barcode on the back of your Georgia Driver's License or manually enter your information to start the identity verification process.

ITI captures a photo of your face to verify, via a 1 on 1 comparison, against the photo on record with the Georgia Department of Driver Services. ITI does not retain this photo after the transaction is complete or if the transaction fails in any way.

The information requested is required to verify that you are who you claim to be, helping to prevent fraudulent transactions with the Georgia Department of Driver Services and protecting your personal information and identity.

No, ITI will only charge a convenience fee for completed transactions following a successfully verified identity.

• Make sure the text on your ID is clear, readable, and unobstructed when scanning
• Remove glasses, hats, scarves, and other accessories that may obstruct your face
• Ensure your face is centered in the image capture box before capturing
• Try to limit the number of people that appear in the background of the image capture
• Confirm your face is fully forward-facing and visible in the photo
• Reduce glare by stepping out of or blocking direct light which can cause shadows or over /under exposure thus changing the appearance of facial contours
• Ensure your eyes are open when capturing the photo
• Position and Distance - face forward at a distance of no more than 1.5 ft from the screen

• Contact the Authorities: Report the identity theft to your local law enforcement agency or the police. Obtain a copy of the police report, as it may be required for various identity theft-related processes.
• Inform Credit Bureaus: Contact one of the major credit bureaus (Equifax, Experian, or TransUnion) and place a fraud alert on your credit report. This alert notifies creditors to verify your identity before opening any new accounts.
• Monitor Your Accounts: Regularly check your bank statements, credit card accounts, and other financial accounts for any suspicious activity. If you notice any unauthorized transactions, report them immediately to the respective institutions.
• File a Complaint with the FTC: Report the identity theft to the Federal Trade Commission (FTC) through their website or by phone. The FTC collects information on identity theft cases and provides valuable resources for victims.
• Notify Companies and Agencies: Reach out to the companies and agencies involved in the identity theft, such as banks, credit card companies, and government institutions. Inform them about the fraudulent activity and follow their procedures for resolution.
• Freeze Your Credit: Consider placing a credit freeze on your accounts, which restricts access to your credit report. This prevents identity thieves from opening new accounts using your information.
• Keep Detailed Records: Maintain a record of all communication with authorities, companies, and credit bureaus regarding the identity theft. This documentation can be crucial for resolving the issue and protecting your rights.
• Support and Guidance: The ITRC offers personalized support and guidance to victims of identity theft. They can help you understand the steps to take, how to communicate with different institutions, and provide resources to aid in the recovery process.
• Resolution Services: The ITRC may help you with the necessary paperwork, forms, and other processes required to resolve identity theft-related issues.
• Education and Awareness: The ITRC works to raise awareness about identity theft, providing tips on how to prevent it and protect your information in the future.
• Advocacy: The ITRC advocates for the rights of identity theft victims and provides assistance in navigating complex issues related to identity theft.
• It helps to work with experts who can help you put together a playbook to get your identity back. We recommend contacting the Identity Theft Resource Center (ITRC) which is a national non-profit that provides no-cost assistance for you if you believe your identity was stolen. Their number is 888-400-5530.

The kiosk will capture your photo and collect personal information, including full name, date of birth, residential address, and last four digits of your social security number. This information is collected solely to support your transaction with the Georgia Department of Driver Services. ITI does not retain your personal information or the photo after the transaction is complete.

The kiosk captures and verifies your photograph, in a 1 to 1 comparison, against the photo on record with the Georgia Department of Driver Services to protect your identity, and customer account, with the Georgia Department of Driver Services.

While not required, it's strongly recommended that you remove hats or headgear, that may obstruct your face during the photo capture which may lead to an identity verification failure.

Eyeglasses are permitted for the photo, keep in mind that any reflections obscuring the eyes could cause a failure in which case we'd recommend removing your eyeglasses for the subsequent photograph. It is essential to avoid wearing sunglasses, transitional glasses that remain darkened, or glasses with tinted lenses, unless they are medically necessary to reduce glare or for eye protection reasons. Ensuring clear visibility of the eyes helps ensure a high quality photo for verifying your identity.

Individuals who do not wish to be photographed at a kiosk can still complete their transactions online (https://dds.georgia.gov), in person at a GA DDS Customer Service Center, or by downloading the DDS 2 GO Mobile App.

ITI and DDS are fully committed to ensuring equitable access to government services for every citizen, regardless of their gender identification.

The ability to verify your identity at a kiosk depends on various factors and accounts for changes in appearance, including aging. Some factors may have an impact on your ability to verify your identity , such as facial reconstructive surgery, bandages covering your face, facial swelling and bruising, or facial tattoos that alter your facial appearance. In such cases, it may be challenging to establish a confident match with the photo on your ID, potentially hindering a successful identity verification at the kiosk.

Verifying your identity at the kiosk will not have an impact on your credit rating.

You can review our FAQ's here which will help you ensure you are meeting the conditions for biometric capture. Alternatively, you may contact ITI 24/7 Customer Care for transaction support or Georgia Department of Driver Services at (678) 413-8400 or visit their website to find in-person customer service locations: https://dds.georgia.gov/find-location/customer-service-center